Questions on Moving Your Car Long Distance
Timings for Transport (8)
Question. Can I request a time to have my vehicle collected/delivered?
Answer. It is not possible to request a pickup and drop off time. The pickup/deliver will normally take place between working hours Mon – Fri.
You will receive a phone call the afternoon before or the morning of pickup/delivery and be advised of a time.
The Depots are not open on Weekends or most national public holidays the depot hours are Monday – Friday from 8:30am to 4:00pm this also means for collection or delivery of the vehicle for a nominated address.
If you are dropping your vehicle into the depot then payment needs to be received and showing on our systems 24 hours prior to you dropping the vehicle to the depot.
If a weekend pick up for a car is imperative, we do have carriers that can facilitate that for you for an extra fee, so please just email and ask for price
The afternoon before or the morning of collecting the vehicle the carrier will contact the necessary person to advise them a window period of time of when they will be collecting the vehicle.
The will do the same at the delivery end also.
Transit times are an estimate only
These are estimates only and are based on business days.
Weather and other circumstances may arise beyond our control which can sometimes cause delays.
Depending on where you are going from, if it is within a Metro area of major city then a booking request can be made and payment can be received at the latest 48 business hours prior to the vehicle being collected.
If for example you are requesting a collection from a rural area then we need to receive a booking request and payment at the latest 3 business days prior to the vehicle being collected.
Working days are Monday to Friday.
We can arrange car and vehicle transport to and from almost anywhere in Australia.
No, Monday to Fridays only.
Condition of Vehicle (9)
Q. What is your minimum ground clearance?
A. If your vehicle is going to be transported then it must have a minimum ground clearance of 15cm.
If for some reason your vehicle is lower than the 15cm ground clearance required the please contact our team and one of our staff will be able to assist you with a separate price for this particular service
I am transporting my car from Adelaide to Darwin and wanted to put a few items in the backseat can you allow me to do this?
Unfortunately you are not able to fill the car with any personal belongings.
You can leave a baby seat in the vehicle as long as it is secured.
The only thing that can be transported in the car is the spare Tyre the jack and any documents related to the vehicle can be left in the glove box.
We do offer a special service for people wishing to leave items in the boot, so please reply to your quote and we can work out a possible solution for you
If you have a vintage, special or even a vehicle worth more than $60,000 that you need transported we can provide you with a great quote
These options can be sourced through our quoting system on our website.
There is a special section where you can type make and model of car
No, as long as the vehicle can be driven onto the truck we can assist with transport.
However please note that at time of booking you will need to provide either the last 6 digits of the VIN.
If the vehicle still has plates then the number on the plates, this is for ID purposes only.
Please check with office when you make a booking as this can be assessed based on which carrier, and the overall height of vehicle.
Yes. The car seat can stay as long as it is secure.
There is a certain criteria that must be met to move non drivable cars.
Please note: Vehicle must have working brakes, steering, full wheels & driver’s seat. Vehicle must not be damaged (IE. Been in an accident with bumpers hanging off it, broken windows etc.)
Get a quote for a non drivable car here CLICK HERE
If you have a vehicle that is heavy commercial we can sometimes provide you with a service for transport depending on the size and weight
You are able to submit a non standard quote through online or possibly give us a call in the office with the dimensions and weight to give to us as we do have some restrictions when it comes to larger vehicles.
Payment and Monies (8)
Payment can be made by Direct Deposit transfer into our Bank Account or Credit Card.
If payment is made by Direct Deposit please keep in mind that from the moment you make payment it can take up to 48 hours to show and a booking cannot be confirmed until the payment has shown on our systems.
Sometimes the payment can process overnight this means it will be booked and confirmed the following day.
If payment is made via Credit Card then the payment will show instantly so your booking can be processed for you within the day you make payment, Credit Card payments can be made by contacting the office.
Please note 2% surcharge is currently in place for payments by Master Card and Visa, and 2% for American Express.
There is no surcharge for direct deposit.
Unfortunately you cannot make payment when arriving into the depot payment must be made in full and received on our systems several hours prior to you dropping the vehicle to the depot.
On all bookings there is a section to complete if you wish to receive a Tax Invoice.
When making a booking make sure you complete all relevant areas and a Tax Invoice will be issued on booking confirmation.
No. All movements of cars and other vehicles must be prepaid
Payment can be made either via Direct Transfer to our Bank Account, or by credit card using this page on our website Paying For Transport Cars
Please note 2% surcharge is currently in place for payments by Master Card and Visa, and 4% for American Express.
There is no surcharge for direct deposit.
Payment cannot be made at any of the depots.
Drivers cannot accept payment, for all payment options please check the website.
Misc Questions (15)
We are often asked if we can collect vehicles from an Auction House, and in short the answer is a big YES.
There are a few things we need to address to do this successfully, and these are as follows
The vehicle must meet our standard terms of transport
These can be viewed here Transport Terms
Also different auction houses have different rules, so here are the requirements from two of the biggest ones we collect from, smaller auction houses may have different rules, so we suggest you double check with them direct prior to booking, as if we are not given all the details that is required you may be charged a futile fee, as the auction house may well turn our car carrier away.
Rules for Grays Online
GREYS ONLINE COLLECTIONS * The Customer must provide us with a copy of their CONGRATULATIONS email.
This will give us permission to collect the vehicle *
The Customer must provide us with a copy of their photo ID. This must be of the person who has purchased the vehicle. *
The Customer must send a letter of consent through to Greys on line attention to So that they are notified and have permission to release the vehicle to the car carrier. *
The booking must contain a lot number, this information is on the Congratulations email, we are not to process a booking without it.
With Pickles Auctions you must supply us with the following Lot number sale number buyer number
So in summary, bought a car at auction need to transport it, then these rules apply for the 2 places above, but they are a pretty good rule of thumb, and if in any doubt either email us or call and we can double check we have all we need to successfully transport your vehicle.
Basically we have two options for most car quotes, 1st price is for empty vehicle, 2nd is for a price that allows you to leave goods in your car
GOODS IN CAR CONDITIONS
Goods in car is limited to 80Kg.
Goods must not block any windows and nothing can be placed on the floor behind the driver's seat or on either of the front seats.
No legal liability is accepted for loss or damage to the goods or the vehicle as a result of the goods being in it.
EMPTY VEHICLES CAN ONLY CONTAIN THE FOLLOWING ONLY
Spare tyre, jack and normal tools associated with vehicle
Baby Seats, and Booster Seats
Q. I am about to book my car in for a collection but nobody will be there when you collect, is it ok if I leave the car keys in the letterbox?
A. No, in regards to the collection and delivery of the vehicle somebody must be available to physically hand over the keys and signing over for the vehicle.
Unfortunately we cannot provide you a price as we only transport cars, trucks, and 4WD at the moment.
If you have a small truck, bus or even vehicles that may be higher, wider and longer than standard as long as you provide the dimensions we can process a quote for you.
We do not transport boats at the present time
Yes, your vehicle is subject to a quarantine inspection and is subject to additional charges that may occur to customers.
These rules apply with all vehicles that travel into Western Australia and Tasmania.
This may incur a surcharge of approx $110.00. It pays to ensure vehicle is as clean as possible prior to transport.
Unfortunately you are not able to choose where your vehicle will sit on the car carrier.
They are placed depending on the schedules they have ahead of your delivery.
To book vehicle transport, we would prefer that you complete an online booking, and you can do this here. Booking Car Transport
By using the correct form, it will ensure we have sufficient information to enable us to book transport.
If you prefer to call and book your car transport, please note that we will need all the following details prior to booking.
Make and model of vehicle
Rego number or last 6 numbers of VIN
Name and contact number of person at uplift or person taking car into depot or where vehicle is to be collected from.
Name and contact number of person at delivery or person collecting car from depot or where vehicle is being delivered to
Original quote number
email address for booking confirmation.
Sorry but No we can not help with this.
Sorry but we can not help with Jet skis or trailers.
Sorry but we can not help with the transport of motorbikes.
Yes. You can change a booking.
However we do reserve the right to charge an administration fee if there is an excessive amount of changes.
Also once a car has been booked and confirmed and you decide to amend it, we do charge a small admin fee for this. As at times the carrier charges fees for changing bookings whilst in transit.
Fees do occur if for example you booked depot to depot, and now want us to collect.
Yes. The keys have to be handed over and a condition report will need to be signed by the person on the booking request.
A person must sign at pick up and at delivery.
In general terms our prices really only change as the price of fuel changes, and these changes tend to happen at the end of each month
So normally any quote you obtain will be valid for the whole of the calendar month, however as from time to time we have a few special prices that may only be valid for a few days or weeks, we cannot guarantee that all prices are valid for any more than a few days
If in doubt please just reply to your quote and ask if it’s still valid or give us a call to discuss.
On your quote you will be provided the suburb location for the depots.
Once you have filled out a booking request and payment has been received we will then email you a confirmation email with the full address for the depots required as well as a car carrier ref # that is needed when dropping the vehicle in to the depot.
I have a vintage I would like to transport and cannot find the make or model on your website can you help?
Answer. If you cannot find your type of vehicle in the list then you must click on the option “if you can’t find your car in the list above, please click here “
this will allow you to submit the dimensions of the vehicle and give us the chance to provide you with our cheapest possible price.