Moving Cars Terms and conditions
In addition to our stated privacy policies, please be advised that visitor I.P. addresses are automatically added to all forms submitted from this site. An I.P. address can not identify you. This measure is intended solely to combat abuse.
The presentation and design of this site are the intellectual and physical property of Moving Cars and are protected under Australian and International Copyright Law.
The material displayed on this site is the intellectual and physical property of Moving Cars and is protected under Australian and International Copyright Law.
Content or graphics from this site may not be duplicated or distributed without the express written consent of the copyright holder.
By accessing this site, you accept that it is presented on an "as is" basis. Neither Moving Cars nor the web site designer (Moving Cars) makes any warranty concerning this site, nor takes any responsibility for technical inaccuracies. In accessing this site, you assume all liability.
Damage To Vehicles
Please see a quote for what level of liability is provided by the carrier.
By using this site you agree that Moving Cars is acting as an agent on your behalf to obtain the best possible price and service they can, you understand that Moving Cars does not directly transport the vehicle themselves.
You agree that responsibility of transporting of your vehicle lies with the agreed carrier, and you agree to carriers terms and conditions and that if any damage occurs you understand that the carrier themselves will deal with this for you
Questions or Concerns?
If you have questions or concerns about the matters above, please contact us directly by e-mail via our contact page
Conditions of Transport
While we can assist with cars and light commercials that are not registered, all vehicles must comply with the following terms.
In a drivable roadworthy condition, no damage
Have clearance of 6 inches / 150 mm
Must be below 1.90m to be classed as standard height, we can still move higher vehicles, but extra charges may apply depending on route to be moved
In any situation that dimensions of the vehicle are required, they are to be taken from the furthest points. (top of roof racks/edge of mirrors *folded in*/bullbar/towball etc)
Have functioning brakes and handbrakes
Windows and roof need to be intact, or car will need to be transported enclosed at extra costs
Be able to start and run without a jump start
Unless prearranged and confirmed in writing vehicles must not exceed our weight restrictions of 3 tonnes.
TRANSPORT VEHICLES WITH GOODS INSIDE
Vehicles must be empty of goods unless you have selected the ‘Goods in Car’ option. Please note: Goods in the car is limited to 80Kg.
Goods must not block any windows, and nothing can be placed on the floor behind the driver's seat or either of the front seats.
No legal liability is accepted for loss or damage to the goods or the vehicle as a result of the goods being in it.
EMPTY VEHICLES CAN CONTAIN THE FOLLOWING ONLY
If you have not booked a "Goods in-car" Service, then the following items may travel with a vehicle without extra charge
Spare tyre, jack and normal tools associated with the vehicle
Baby Seats and Booster Seats must be fitted not loose
Transit times are always an estimate, and cannot be guaranteed; please be aware of this
Any estimate given are business days and do not include weekends or public holidays
Please note that transit times can vary due to Peak or Seasonal periods, acts of nature and backlogs.
Transit times may be longer or shorter, depending on varied circumstances.
Moving cars or its contracted car carriers will not be responsible for excess transit times.
We recommend that you do not plan meetings, trips or holidays, and so on using the estimated transit times.
We can not at any stage ever guarantee delivery times or dates and please always note that all transit times given are only estimated.
Collection of Vehicles
If your vehicle is not being collected from a metropolitan area, IE a Capital City, then occasionally we may need a little flexibility as most non-capital pickups are collected by interstate vehicles
Collection of cars from Auction Houses
Auction cars - any car that is purchased from the auctions must be driveable, roadworthy, no damage, no dents, if the car invoice
This information must be provided to us at the time of booking, as there may be fees for incorrect information and cars not within these terms if booked.
Adjustments to bookings.
Once a booking has been confirmed and sent to you, any adjustment made may incur an admin fee that causes the price to increase beyond the difference of the originally quoted figures.
All cancellation needs to be in writing; we will not cancel a booking via a phone call
We reserve the right to charge a cancellation fee of between $125.00 and $225.00 depending on circumstances of the cancellation, plus any additional charges related to incorrect information supplied at the time of booking. Any refunds that are needed can take up to 5 business days to process.
Please be aware that if the transport is cancelled with less than 48 hours notice, or not cancelled in writing and a carrier goes to collect, then a futile fee will be added to the cancellation charge. This can range from $150.00 to $300.00 on the metropolitan collection and up to the total of the transport costs if pick up is a more remote
If the vehicle has been collected and a space allocated on the truck for it, and you then decide to cancel for whatever then the carrier may withhold the entire amount of transport costs, as they will not be able to re-book that space.
Once a car is in transit, any changes made to the type of transport will incur admin charges, and this can amount to the whole saving made. For example, you decide to collect from a depot, as opposed to having the car delivered, there will be no refund in the difference in price, as in most cases this amounts to the same costs as admin charges incurred in changing the booking.
Once the transport date has passed, if you make any changes or cancel a booking and a refund is due then it will not be issued until a credit note has been received by us from the carrier
Please note that as per WA Quarantine legislation - If your vehicle is travelling in WA, your vehicle may be subject to an Inspection. If the vehicle is found to be contaminated and does not pass Quarantine Inspection, you will incur a minimum cleaners charge of approx $130. Once your vehicle has been cleaned, an Inspector will make an extra inspection and will incur additional charges. These funds are payable to the car carrier not Moving Cars, as the car carrier directly pays WA Quarantine.
Storage of Vehicles
Storage fees for cars left in depot longer than two days once it has arrived into the depot -
Please note that some car carriers charge
-- $55.00 per day (all-inclusive) for any time after two working days.
If in doubt, please call us and ask
DEPOTS AND OPENING TIMES
As these depots are not under our direct control, their opening times are subject to change, and the exact opening times are sent to you at time of booking confirmation.
From time to time some depots are not always available, due to capacity or some other issue but we will confirm the correct depot address and contact numbers when confirming transport
SMB Australia Depots at Darwin and Alice Springs only
Please note that vehicles located at SMB Darwin or Alice Springs Depots are not covered by insurance.
We do take all precautions to ensure the safety of the vehicles, but due to factors beyond our control, we cannot guarantee the security of the vehicles stored at either of these depots.
We strongly recommend you obtain your insurance to cover any loss or damage during storage or transportation.
Thank you for your understanding in this matter.
Credit Card Fees.
For up to date charges, please see this page