Please call the carrier on on 1300 362 085 and advise your carrier reference and they will be able to track your vehicle
THE CARRIER the health and safety of our employees, customers and their families are our highest priority.
We are operating as usual however the way we do business will change to accommodate the current Coronavirus pandemic.
We have asked our staff to avoid shaking hands with other people and to follow social distancing practices. We are greeting customers with a smile.
Washing Hands / Sanitizing
Our staff have been directed to wash their hands before and after working on each vehicle.
Gloves will also be worn in vehicle hand over to customers and whilst our employees drive customers vehicles.
We are working with our cleaners and staff to ensure a high level of cleaning is carried out in our offices.
We are in constant communication with our staff regarding the best hygiene practices to ensure we are doing everything possible to reduce any risk to our community.
Vehicle Pick Up / Drop Off
We are still accepting/ delivering vehicles at SMB as usual.
NOTES FOR UPLIFT PROCEDURE
If your car is being collected from an address, the carrier will call your nominated number the afternoon prior or the morning of uplift to arrange a time for collection.
If you are taking your vehicle into a depot, then this can be done at any time between the hours listed above.
NOTES FOR DELIVERY PROCEDURE
If your vehicle is being delivered to an address, your nominated number will be called to arrange a delivery time.
If the destination of your vehicle is a depot, then as soon as your vehicle arrives at the depot and is ready for collection, your nominated telephone number will be called to advise.
PLEASE REMEMBER TRANSPORT IS BOOKED UNDER THE FOLLOWING CONDITIONS
The only items that can be left in the vehicle are Spare tyre, jack and normal tools associated with the vehicle
Baby Seats, and Booster Seats
Tips When Transporting A Vehicle
Car Keys And Spare Keys
Ensure you have all keys prepared to hand over – we need access to all doors and drawers if any, and the boot for per-transport assessment. However, only supply one version of each key, keep all spares with you.
Check For Oil Leaks
Check your car for any oil leaks. Check oil check your engine and so on, really give it a go over maintenance check to make sure there are no underlying issues that are not going to cause any transport issue.
Remove Toll Tags
Removal of all toll tags is also a good idea.
If the E-Tag attached to the vehicle, you may be charged fees while the truck goes through tolls.
Always fold back your mirrors and pull the antenna down. Please remove Items like fog lights, roof racks or any special attachments. Issues can arise with these being over height, in turn, costing you more at the time of collection.
Remove Any Car Covers
Detach any car covers that are on your car; the car covers can not be on your vehicle, This can be a missile while travelling on the trucks.
Special Notes Truck Driver
If you can, make any special notes for the driver if needed. For example, if the clutch is different, the car is started a different way, these things make the transportation more straightforward and faster at the time of collection. Leave a note in the car if you have to with any special instructions.
Never under any circumstance can you have any firearms, flammable materials, gases or liquids. Carriers will inspect your car and if these rules have not adhered too, may be rejected.