Carrier Tracking
Please call the carrier on on 1300 362 085 and advise your carrier reference and they will be able to track your vehicle
If you are dropping your vehicle to either Darwin or Alice Springs depot please ready this form
COVID PRECAUTIONS
THE CARRIER the health and safety of our employees, customers and their families are our highest priority.
We are operating as usual however the way we do business will change to accommodate the current Coronavirus pandemic.
Interaction
We have asked our staff to avoid shaking hands with other people and to follow social distancing practices. We are greeting customers with a smile.
Washing Hands / Sanitizing
Our staff have been directed to wash their hands before and after working on each vehicle.
Gloves will also be worn in vehicle hand over to customers and whilst our employees drive customers vehicles.
Office Cleaning
We are working with our cleaners and staff to ensure a high level of cleaning is carried out in our offices.
Communication
We are in constant communication with our staff regarding the best hygiene practices to ensure we are doing everything possible to reduce any risk to our community.
Vehicle Pick Up / Drop Off
We are still accepting/ delivering vehicles at SMB as usual.
NOTES FOR UPLIFT PROCEDURE
If your car is being collected from an address, the carrier will call your nominated number the afternoon prior or the morning of uplift to arrange a time for collection.
If you are taking your vehicle into a depot, then this can be done at any time between the hours listed above.
NOTES FOR DELIVERY PROCEDURE
If your vehicle is being delivered to an address, your nominated number will be called to arrange a delivery time.
If the destination of your vehicle is a depot, then as soon as your vehicle arrives at the depot and is ready for collection, your nominated telephone number will be called to advise.
PLEASE REMEMBER TRANSPORT IS BOOKED UNDER THE FOLLOWING CONDITIONS
The only items that can be left in the vehicle are Spare tyre, jack and normal tools associated with the vehicle
Baby Seats, and Booster Seats