All Bookings are also subject to Moving Cars Terms

Carrier Online Tracking

 

To track car please call the carrier on 07 32744601 and advise your carrier reference and they will be able to track your vehicle

Alternatively, email them on info@melcrest.com.au

 

NOTES FOR UPLIFT PROCEDURE
If your car is being collected from an address, the carrier will call your nominated number the afternoon prior or the morning of uplift to arrange a time for collection.
If you are taking your vehicle into a depot, then this can be done at any time between the hours listed above.

NOTES FOR DELIVERY PROCEDURE
If your vehicle is being delivered to an address, your nominated number will be called to arrange a delivery time.
If the destination of your vehicle is a depot, then as soon as your vehicle arrives at the depot and is ready for collection, your nominated telephone number will be called to advise.

GOODS IN CAR CONDITIONS

  • No legal liability is accepted for loss or damage to the goods or the vehicle as a result of the goods being in it.
  • Thank you again for using our service and if there are any further questions you may have please don't hesitate to let us know.
  • Nothing can ever be on the front seat or behind the drivers seat.
  • Total goods can not exceed 80kg
  • No legal or other type of responsibility will be taken on any personal items or goods left in car, regardless of the type of transport booked.
  • No responsibility will be taken or investigated to any damage caused to internals of your vehicle if you leave goods inside the car.

Try to pack everything into boxes or suitcases whenever possible, we recommend removalist boxes or any boxes purchased from a self storage company, as these are very sturdy

TRANSPORTING DANGEROUS GOODS IN YOUR CAR

This may seem reasonably obvious but you would be surprised what some customers leave in their vehicles.

We will not carry or otherwise handle Dangerous Items, including, but not limited to, dangerous goods, weapons, firearms, ammunition, petrol and fuel, LPG/propane cylinders, or any other item that we reasonably believe to be dangerous in nature.

Transporting a car with perishable goods

Another no no, if there is any chance that transport is delayed you can guarantee it will be in a vehicle that someone in their wisdom has decided to leave last weeks groceries in the boot, so please no perishables

Moving Pot Plants and any type of live item

Again we hope that this is reasonably obvious, there are some quarantine restriction on moving plants any, and again they will perish stuck in a locked car that is being transported across country, so no Gladioli or any other type of plants please.

A bit of common sense and courtesy

No rubbish. We realise that often people moving a car interstate are also moving home themselves and everything is one mad rush, but take 10 min to clean out any rubbish or loose items floating around the cars, this is more to ensure something does not smell even worse at delivery than it did at collection, but also means that nothing of importance is adrift in the car.

Tips When Transporting A Vehicle

Car Keys And Spare Keys

Ensure you have all keys prepared to hand over – we need access to all doors and drawers if any, and the boot for per-transport assessment. However, only supply one version of each key, keep all spares with you.

Check For Oil Leaks

Check your car for any oil leaks. Check oil check your engine and so on, really give it a go over maintenance check to make sure there are no underlying issues that are not going to cause any transport issue.

Remove Toll Tags

Removal of all toll tags is also a good idea.

If the E-Tag attached to the vehicle, you may be charged fees while the truck goes through tolls.

Be Prepared

Always fold back your mirrors and pull the antenna down. Please remove Items like fog lights, roof racks or any special attachments. Issues can arise with these being over height, in turn, costing you more at the time of collection.

Remove Any Car Covers

Detach any car covers that are on your car; the car covers can not be on your vehicle, This can be a missile while travelling on the trucks.

Special Notes Truck Driver

If you can, make any special notes for the driver if needed. For example, if the clutch is different, the car is started a different way, these things make the transportation more straightforward and faster at the time of collection. Leave a note in the car if you have to with any special instructions.

Dangerous Goods

Never under any circumstance can you have any firearms, flammable materials, gases or liquids. Carriers will inspect your car and if these rules have not adhered too, may be rejected.