Privacy Policy

Moving Cars is committed to protecting your privacy in your dealings with our organisation. This policy explains how we handle personal information and how to contact us about your privacy, including requests to access, correct or delete information.

1. Collection of Personal Information

We collect personal information that is reasonably necessary for our business functions. This includes:

• Identity Details: Name, address, phone number, and email address.
• Service Details: Vehicle details (make/model), origin/destination addresses for transport, and booking history.
• Digital Identifiers: IP address, device type, and website usage information, including information collected through cookies and similar technologies. These identifiers can be personal information when they identify you or make you reasonably identifiable.
• Financial Information: Payment transaction records, including records of historical payments; see Section 6.

2. Purpose of Collection

We collect and use your personal information primarily to:

• Provide requested vehicle transport services and quotes.
• Communicate with you regarding your bookings and updates.
• Comply with legal and regulatory obligations.
• Improve our website performance and user experience.

3. Automated Decision-Making (Quoting)

Our website uses automated algorithms to provide instant car transport quotes. These decisions are based on data points such as distance, vehicle type, and current carrier availability. If you believe an automated quote is incorrect, you have the right to request a manual review by contacting our team.

4. Disclosure & Overseas Data Flows

We share information where needed to arrange the services you request, operate our website and business, or meet legal obligations. Recipients may include:

• Sub-contractors: Reliable transport carriers actually performing the vehicle move.
• Overseas Disclosure: We use technology providers for hosting, including Vercel, and analytics. Depending on the provider and service, information may be processed or stored outside Australia. Contact us if you would like information about the providers relevant to your enquiry or booking. Square relates to historical payments, as explained below.
• Law Enforcement: When required by Australian law or government agencies (e.g., ATO, WorkCover).

5. Security & Data Retention

We take all reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes encryption (SSL/TLS) for data in transit and restricted internal access.

Retention: We retain your personal information only as long as necessary for the purpose it was collected or to meet booking, accounting and legal obligations. Retention requirements vary by record type. We review deletion requests against those requirements and explain any information that needs to be retained.

6. Current Payments and Historical Square Records

We are not currently accepting credit-card payments. Square was used historically and is not our current payment processor. Records relating to earlier Square payments may still be retained where needed for booking, accounting or legal obligations. Follow the payment instructions supplied with your quote or booking for current payment arrangements.

7. Access, Correction and Deletion Requests

You can request a copy of your personal information, ask us to correct it, or request deletion through our contact form. Tell us what you would like us to review and include your quote or booking reference if you have one.

Our team will review what can be supplied, corrected or deleted, including any records that must be retained for bookings or legal obligations. We may need to verify your identity before releasing or changing personal information. We will explain the outcome and any limitations. These requests do not limit any rights you have under applicable law.

8. Complaints and Contact

For a privacy request, question or complaint, use ourcontact form. We will respond within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.