Moving Cars Terms and Conditions

Your use of our site is deemed to be your acceptance of these Terms of Use.

Privacy

IP addresses and related technical information may be recorded when you use our website or quote service. An IP address can be personal information where it identifies you or makes you reasonably identifiable. See our privacy policy for information handling and privacy requests.

Copyrights

The presentation and design of this site are the intellectual and physical property of Moving Cars and are protected under Australian and International Copyright Law.

The material displayed on this site is the intellectual and physical property of Moving Cars and is protected under Australian and International Copyright Law.

Content or graphics from this site may not be duplicated or distributed without the express written consent of the copyright holder.

Liability

By accessing this site, you accept that it is presented on an “as is” basis. Neither Moving Cars nor the web site designer (Moving Cars) makes any warranty concerning this site, nor takes any responsibility for technical inaccuracies. In accessing this site, you assume all liability.

Damage To Vehicles

Please see a quote for what level of liability is provided by the carrier.

Our Position

By using this site you agree that Moving Cars is acting as an agent on your behalf to obtain the best possible price and service they can, you understand that Moving Cars does not directly transport the vehicle themselves.

You agree that responsibility of transporting of your vehicle lies with the agreed carrier, and you agree to carriers terms and conditions and that if any damage occurs you understand that the carrier themselves will deal with this for you

Questions or Concerns?

If you have questions or concerns about the matters above, please contact us directly by e-mail via our contact page

Conditions of Transport

The following requirements apply to standard drivable transport. We can also assess unregistered, damaged and non-running vehicles for a separately agreed specialist service. Disclose the condition before booking; the carrier must confirm the suitable service and any exceptions to these standard requirements. See non-running vehicle transport.

In a drivable, roadworthy condition; disclose any damage before booking

Have clearance of 6 inches / 150 mm

Must be below 1.90m to be classed as standard height, we can still move higher vehicles, but extra charges may apply depending on route to be moved

In any situation that dimensions of the vehicle are required, they are to be taken from the furthest points. (top of roof racks/edge of mirrors *folded in*/bullbar/towball etc)

Have functioning brakes and handbrakes

Windows and roof need to be intact for standard transport; disclose any damage for assessment of a suitable service and price

Be able to start and run without a jump start

Unless prearranged and confirmed in writing vehicles must not exceed our weight restrictions of 3 tonnes.

TRANSPORT VEHICLES WITH GOODS INSIDE

Every available quote offers a ‘Goods in Car’ option. Vehicles must be empty of personal belongings unless you have selected and booked that option. The permitted weight and packing rules depend on the selected carrier, route and service; follow the allowance confirmed for your booking.

Goods must not block any windows, and nothing can be placed on the floor behind the driver’s seat or either of the front seats.
Selecting Goods in Car does not automatically include insurance or transit-warranty cover for belongings or damage caused by them. Check the cover and exclusions supplied with your quote, consider arranging your own insurance, and follow the carrier’s packing instructions.

Report any loss or damage promptly to the carrier and Moving Cars, with your booking reference and photographs. Claims depend on the circumstances, applicable booking terms and your rights under Australian law. Nothing in this guidance excludes rights that cannot lawfully be excluded.

EMPTY VEHICLES CAN CONTAIN THE FOLLOWING ONLY

If you have not booked a “Goods in Car” service, check the carrier’s instructions for the following vehicle equipment and how it must be secured:

Spare tyre, jack and normal tools associated with the vehicle
Baby Seats and Booster Seats must be fitted not loose

See the vehicle preparation checklist for fuel, EV charge, keys and handover.

Transit Times

Transit times are always an estimate, and cannot be guaranteed; please be aware of this
Any estimate given are business days and do not include weekends or public holidays
Please note that transit times can vary due to Peak or Seasonal periods, acts of nature and backlogs.
Transit times may be longer or shorter, depending on varied circumstances.
Moving cars or its contracted car carriers will not be responsible for excess transit times.
We recommend that you do not plan meetings, trips or holidays, and so on using the estimated transit times.
We can not at any stage ever guarantee delivery times or dates and please always note that all transit times given are only estimated.

Collection of Vehicles

If your vehicle is not being collected from a metropolitan area, IE a Capital City, then occasionally we may need a little flexibility as most non-capital pickups are collected by interstate vehicles

Collection of cars from Auction Houses

Auction vehicles booked on a standard drivable service must meet the standard requirements above. Disclose damage, non-running condition or a write-off classification before booking so a suitable service can be assessed. A standard drivable quote must be reassessed if it does not reflect the vehicle’s actual condition.

This information must be provided to us at the time of booking, as there may be fees for incorrect information and cars not within these terms if booked.

Adjustments to bookings

Changes are subject to availability. Any administration charges or price adjustments depend on the carrier, the stage of the booking and the applicable booking terms. Check the revised arrangements and costs before agreeing to a change.

Cancellations and refunds

Cancellations must be requested in writing by replying to your booking confirmation email. A phone call alone does not cancel a booking.

Cancellation charges and any refund depend on the carrier, the stage of the booking and the applicable booking terms. Ask us to confirm the charges relevant to your cancellation.

A failed-collection fee may apply if the carrier attends after a late cancellation. The notice requirements and any charges depend on the carrier’s applicable booking terms.

Additional costs may apply once the vehicle has been collected. Any cancellation charges or refund depend on the work already undertaken and the applicable booking terms.

Refunds usually take up to 5 business days to process. After transport has started or the scheduled transport date has passed, processing may depend on receiving a credit note from the carrier, which can add to the overall timeframe. Ask us to confirm the timing for your booking.

Quarantine

Vehicles entering WA or Tasmania must meet the destination’s biosecurity requirements. Contamination can lead to inspection, cleaning or treatment, costs and delays. Ask the carrier about applicable charges and paperwork. For Tasmania bookings, the carrier handles the paperwork process. See our WA and Tasmania vehicle quarantine guide and follow the instructions for your shipment.

Storage of Vehicles

Storage fees generally apply after two days at the depot, typically $55 per day. The collection deadline and charges confirmed for your booking and depot take precedence; check these before leaving a vehicle in storage.

DEPOTS AND OPENING TIMES

As these depots are not under our direct control, their opening times are subject to change, and the exact opening times are sent to you at time of booking confirmation.

From time to time some depots are not always available, due to capacity or some other issue but we will confirm the correct depot address and contact numbers when confirming transport

SMB Australia Depots at Darwin and Alice Springs only

Please note that vehicles located at SMB Darwin or Alice Springs Depots are not covered by insurance.
We do take all precautions to ensure the safety of the vehicles, but due to factors beyond our control, we cannot guarantee the security of the vehicles stored at either of these depots.
We strongly recommend you obtain your insurance to cover any loss or damage during storage or transportation.
Thank you for your understanding in this matter.