Questions on Car Transport

Use our vehicle quote form at https://quoting.movingcars.com.au/quote/vehicle. Enter your vehicle details, condition, and pickup and delivery locations. Most standard vehicle quotes are instant; some take a few hours. Review the available options on your quote before booking.

Start at https://quoting.movingcars.com.au/quote/vehicle and tell us that the vehicle is non-running. Provide its condition, pickup and delivery locations, and any loading or access restrictions so a suitable transport option can be assessed.

Use https://quoting.movingcars.com.au/quote/vehicle with your caravan details, overall dimensions, known weight, condition, pickup and delivery locations, and access requirements. All caravan quotes are prepared manually and a response can take several hours. Transport can usually be arranged within a few days, subject to the route, caravan and carrier availability; collection and delivery timing is confirmed separately.

Start with a standard vehicle transport quote at https://quoting.movingcars.com.au/quote/vehicle. Once you receive your quote, reply to it and ask for enclosed transport upgrade rates. The initial standard quote is not an enclosed transport booking; confirm the enclosed option and price before booking.

Enclosed transport operates depot-to-depot between Australian capital cities in both directions, with Townsville included in the enclosed network for quoting purposes. Regional and address pickup or delivery connections use standard carriers, so a full address-to-address journey is not automatically enclosed. Confirm the depots and transport method for each leg before booking. For Tasmania journeys, also confirm the sea-crossing arrangements and vehicle handling.

No. Moving Cars arranges the full journey, including standard-carrier connections to the enclosed depot leg. For example, Brisbane–Cairns uses enclosed transport between Brisbane and Townsville depots and a standard carrier between Townsville and Cairns, in either direction. Get a standard vehicle quote first, then reply requesting enclosed upgrade rates and confirm the complete itinerary and price before booking.

Start at https://quoting.movingcars.com.au/quote/vehicle. Provide the vehicle type, overall dimensions, known weight, condition, pickup and delivery locations, and access requirements. These details help us assess a suitable carrier and transport option.

Check with the office when you make a booking; this is assessed on a per-case basis along with the vehicle's overall height.

Yes. Baby seats can stay as long as they are fitted and not loose. They are not classed as goods in the car.

Vehicles travelling into Western Australia or Tasmania are subject to the destination's biosecurity requirements and may require inspection. Thoroughly clean the vehicle before handover, especially the underside, wheel arches and tyres, removing soil, seeds and plant material. Follow your carrier's preparation and paperwork instructions. Any inspection, cleaning or related charges depend on the carrier and circumstances; cleaning beforehand does not guarantee clearance.

Standard vehicle transport requires at least 150 mm (15 cm) ground clearance. Lower-clearance vehicles can also be transported, but you must disclose the clearance on the quote form so a suitable transport option can be assessed.

Yes. The keys must be handed over and the person on the booking must sign a condition report. A person must sign at pickup and at delivery — this can be anyone you nominate.

All non-standard alarms and immobilisers need to be disabled before the car is taken to the depot or collected.

You can use the link in your quote or go to the booking page on our website.

You can book a callback at a convenient time via our contact page at https://quoting.movingcars.com.au/contact

We cannot guarantee a specific pickup or delivery time. Collections and deliveries normally take place during working hours Monday to Friday. You will receive a phone call the afternoon before or the morning of pickup/delivery with a time window.

For metro collections, we need your booking request and payment at least 2 working days before collection. For rural collections, allow at least 3 working days. These are notice periods; check your booking for the confirmed collection arrangements.

Transit estimates start from collection or depot drop-off and are measured in business days (Monday to Friday, excluding public holidays). Our capital-city guide uses broad estimated ranges; regional locations are quoted individually. Check the estimate for your quote or booking. Weather, scheduling and other delays can affect timing, so an estimate is not a guaranteed collection or delivery appointment.

Most quotes are valid until the end of the calendar month in which they are issued. Some special prices have a shorter validity period, so follow any expiry specified on your quote. If you are unsure, reply to your quote to confirm before booking.

Depots generally operate Monday to Friday and are closed on weekends and public holidays. Check your booking for the specific depot's opening hours before travelling.

No. We operate on business days only.

Depots generally operate Monday to Friday and are closed on weekends and public holidays. Exact hours vary, so check the depot details in your booking before drop-off or collection. Payment generally needs to be received and showing on our systems at least 24 hours before drop-off; follow the payment deadline supplied with your booking.

For collection from a home or business, allow at least 2 working days for metro locations or 3 working days for rural locations. Your booking request and payment must be received within those notice periods. Request your preferred pickup date when booking and check the confirmed collection arrangements.

When booking a rural collection, select the date that suits you. The actual collection date may vary due to logistics; the carrier will contact you the day before to confirm. The date could be up to a week different from the one selected.

No. All transport must be prepaid and drivers cannot accept payment. Follow the payment instructions supplied with your quote or booking. We are not currently accepting credit-card payments. Payment cannot be made at depots.

No. All car and vehicle movements must be prepaid.

Contact us with your booking reference and the change you would like to make. Changes are subject to availability, and any charges depend on the carrier, the stage of the booking and the applicable booking terms. Check the revised arrangements and any costs before agreeing to a change.

Contact us with your booking reference if you need to cancel. Any cancellation charges and refund amount depend on the carrier, the stage of the booking and the applicable booking terms. Additional costs may apply once the vehicle has been collected. Check the terms supplied with your booking and ask us to confirm the charges relevant to your cancellation.

We do not currently offer this service.

There is a section to complete on all bookings if you wish to receive a tax invoice. Make sure you complete all relevant areas and a tax invoice will be issued with your booking confirmation.

Follow the payment instructions supplied with your quote or booking. We are not currently accepting credit-card payments. Allow time for your payment to be received and confirmed before transport; payment cannot be made to drivers or at depots.

Yes, subject to assessment and suitable carrier availability. Start at https://quoting.movingcars.com.au/quote/vehicle and provide the vehicle's overall dimensions, known weight, condition, pickup and delivery locations, and access requirements.

Yes. Start at https://quoting.movingcars.com.au/quote/vehicle and provide the jet ski and trailer details, overall dimensions, known weight, condition, and pickup and delivery locations so the transport requirements can be assessed.

Yes. Start at https://quoting.movingcars.com.au/quote/vehicle and provide the horse float's overall dimensions, known weight, condition, pickup and delivery locations, and access requirements. Quotes are prepared manually and a response can take several hours.

Start at https://quoting.movingcars.com.au/quote/vehicle and tell us that the vehicle is non-running. Provide its condition, pickup and delivery locations, and any loading or access restrictions so a suitable transport option can be assessed.

Yes. Start at https://quoting.movingcars.com.au/quote/vehicle and provide the camper trailer's overall dimensions, known weight, condition, pickup and delivery locations, and access requirements. Quotes are prepared manually and a response can take several hours.

Yes. Start at https://quoting.movingcars.com.au/quote/vehicle and provide details of the boat and trailer, overall dimensions including fittings, known weight, trailer condition, pickup and delivery locations, and access requirements. Quotes are prepared manually and a response can take several hours. Availability and transport timing depend on the route, load and suitable carrier.

No, as long as the vehicle can be driven onto the truck we can assist. At booking you must provide either the last six digits of the VIN or, if the vehicle has plates, the plate number (for ID purposes only).

Yes. Every available quote offers a Goods in Car option. Select that option on your quote before booking if you want to leave belongings inside; there is no separate request to make. Follow the selected carrier's allowance and packing conditions, which vary by carrier. An empty-vehicle booking does not include the Goods in Car option.

Standard transport requires at least 150 mm (15 cm) ground clearance. Transport options are available for lower-clearance vehicles, but you must disclose the clearance on the quote form. Provide the measurement from the vehicle's lowest point to the ground so a suitable transport option can be assessed before booking.