Questions on Car Transport

Use our car transport quote form at movingcars.com.au/standard-car-quote/. Enter your vehicle details, pickup and delivery locations, and any extra services. We'll provide a tailored quote based on your information.

Visit movingcars.com.au/non-drivable-vehicle-quote and complete the form with your vehicle details, pickup and delivery locations, and any requirements related to the vehicle's condition.

Go to movingcars.com.au/caravan-moving-quote and complete the form with your caravan details and pickup and delivery locations. We'll provide a tailored quote.

Visit movingcars.com.au/enclosed-moving-quote/ and fill in the form with vehicle details and locations for a tailored quote.

Visit movingcars.com.au/non-standard-vehicle and complete the form with vehicle details, dimensions, and transport locations. We'll provide a customized quote.

Check with the office when you make a booking; this is assessed on a per-case basis along with the vehicle's overall height.

Yes. Baby seats can stay as long as they are fitted and not loose. They are not classed as goods in the car.

Yes. Vehicles are subject to quarantine inspection when travelling into Western Australia and Tasmania. Additional charges may apply (approximately $110 to $300). It pays to ensure the vehicle is as clean as possible before transport.

Your vehicle must have a minimum ground clearance of 15cm. If your vehicle is lower, contact our team and we can assist with a separate price.

Yes. The keys must be handed over and the person on the booking must sign a condition report. A person must sign at pickup and at delivery — this can be anyone you nominate.

All non-standard alarms and immobilisers need to be disabled before the car is taken to the depot or collected.

You can use the link in your quote or go to the booking page on our website.

You can book a callback at a convenient time via our contact page at movingcars.com.au/contact-moving-cars/

We cannot guarantee a specific pickup or delivery time. Collections and deliveries normally take place during working hours Monday to Friday. You will receive a phone call the afternoon before or the morning of pickup/delivery with a time window.

Normally 2 working days is fine; rural areas may need a bit longer. For metro areas we need your booking request and payment at least 48 business hours before collection. For rural collections, we need the booking and payment at least 3 business days before collection.

Transit times are in working days (Monday to Friday) and are estimates only. Weather and other circumstances beyond our control can sometimes cause delays.

Prices generally change with fuel prices, which tend to update at the end of each month. Most quotes are valid for the calendar month, but some special prices may only be valid for a few days or weeks. If in doubt, reply to your quote or call us to confirm.

No. Depots are open Monday to Friday only.

No. We operate on business days only.

Depots are not open on weekends or most national public holidays. Hours are Monday to Friday; exact times are confirmed at booking. If you are dropping your vehicle at the depot, payment must be received and showing on our systems 24 hours before you drop off.

We need at least 2 working days' notice to collect a car from a home or business. You can schedule the pickup via our booking form.

When booking a rural collection, select the date that suits you. The actual collection date may vary due to logistics; the carrier will contact you the day before to confirm. The date could be up to a week different from the one selected.

No. All transport must be prepaid. Drivers cannot accept payment. You can pay by direct transfer to our bank account or by credit card at movingcars.com.au/pay-transport/. A 2.2% surcharge applies for Mastercard, Visa and American Express; there is no surcharge for direct deposit. Payment cannot be made at depots.

No. All car and vehicle movements must be prepaid.

Yes, you can change your booking. We may charge an administration fee for excessive changes. Once a car is confirmed, amendments may incur a small admin fee. Carriers may also charge fees for changes while the vehicle is in transit (for example if you change from depot-to-depot to a collection).

If payment has been received, we may withhold a cancellation fee of between $80 and $250 depending on circumstances. If the carrier has already collected your car, additional costs may be deducted from the payment.

We do not currently offer this service.

There is a section to complete on all bookings if you wish to receive a tax invoice. Make sure you complete all relevant areas and a tax invoice will be issued with your booking confirmation.

Payment can be made by direct transfer to our bank account or by credit card at movingcars.com.au/pay-transport/. A 2.2% surcharge applies for Mastercard, Visa and American Express; there is no surcharge for direct deposit. Bank deposits usually appear in our account within an hour or so. Payment cannot be made at depots.

Yes. Visit movingcars.com.au/non-standard-vehicle and complete the form with vehicle details, dimensions and transport locations for a customized quote.

Yes. Visit movingcars.com.au/non-standard-vehicle and fill out the form with details of the jet ski, dimensions and transport locations for a quote.

Yes. Visit movingcars.com.au/non-standard-vehicle and complete the form with details of the horse float, dimensions and transport locations for a quote.

Visit movingcars.com.au/non-drivable-vehicle-quote and fill in the form with details about your non-drivable vehicle and transport locations for a customized quote.

Yes. Visit movingcars.com.au/non-standard-vehicle and complete the form with details of your camper trailer, dimensions and transport locations for a quote.

Yes. Visit movingcars.com.au/non-standard-vehicle and fill out the form with details of your boat and trailer, dimensions and transport locations for a quote.

No, as long as the vehicle can be driven onto the truck we can assist. At booking you must provide either the last six digits of the VIN or, if the vehicle has plates, the plate number (for ID purposes only).

We have two options for most car quotes — one price for empty vehicles and one that allows you to leave goods in the car. If you book an empty vehicle, it may only contain a spare tyre, jack and normal tools, and baby seats or booster seats (fitted).

Our standard transporters are for vehicles with at least 150mm ground clearance. If your vehicle has less, tell us and provide the measurement from the lowest point to the ground. Reply to your quote or email us with your name, make, model, age, pickup and delivery locations (with postcodes) and the lowest clearance point so we can arrange the right transporter.