Questions On Car Transport

General Questions

How Do I get a quote for a standard drivable vehicle?

Customers should follow this link to obtain a quote for car transportation services from Moving Cars: https://movingcars.com.au/standard-car-quote/.
On this webpage, they will find an easy-to-use quote form.
Customers must fill in specific details about their car transport needs, such as the make and model of the car, the pickup and delivery locations, and any additional services they might need.
Once these details are submitted, Moving Cars will provide a customized quote based on the provided information. This process is designed to be straightforward and user-friendly, ensuring customers receive a quick and accurate estimate for their car transportation needs.

How to get a quote for a non-drivable or non-runner

Customers should visit the Moving Cars webpage dedicated to this service to receive a quote for transporting a non-drivable vehicle. The appropriate page can be found at movingcars.com.au/non-drivable-vehicle-quote. This page has a specialized form that customers must complete detailing specific information about their non-drivable vehicle. This includes the make and model of the vehicle, the pickup and delivery locations, and any particular requirements related to the vehicle’s condition.

Caravan Moving Quote

To obtain a quote for caravan transport, visit https://movingcars.com.au/caravan-moving-quote. Complete the form with details about your caravan and the pickup and delivery locations. Moving Cars will then provide a tailored quote based on your specific needs.

Enclosed Car Transport Quote

To get a quote for enclosed vehicle transport, visit Moving Cars at https://movingcars.com.au/enclosed-moving-quote/. Fill in the form with vehicle details and locations for a tailored quote.

Need a quote for a non-standard vehicle?

For a non-standard vehicle transport quote, visit https://movingcars.com.au/non-standard-vehicle and complete the inquiry form with vehicle details, dimensions, and transport locations. Submitting this information allows Moving Cars to provide a customized and timely quote tailored to your specific requirements.

Do we need to Remove external accessories when transporting cars

Please check with the office when you make a booking, as this can be assessed on a per-case basis, along with the vehicle’s overall height.

Can we Leave baby seats in the car being transported?

Yes. The car seat can stay as long as they are fitted and not loose. These are not classed as goods in the car.

Do vehicles go through quarantine when moving cars interstate?

Yes, your vehicle is subject to a quarantine inspection and additional charges that may occur to customers.
These rules apply to all vehicles that travel into Western Australia and Tasmania.
This may incur a surcharge of approx $110.00 to $300.00. It pays to ensure the vehicle is as clean as possible before transport.

What is standard Ground Clearance for Vehicles Being Transported?

If your vehicle is going to be transported, it must have a minimum ground clearance of 15cm.
If, for some reason, your vehicle is lower than the 15cm ground clearance required, please get in touch with our team, and one of our staff will be able to assist you with a separate price for this.

Can you collect a non-attended vehicle?

The keys must be handed over, and the person on the booking request must sign a condition report.
A person must sign at pick up and at delivery.
This can be anyone you nominate

Should We Disable Car Alarms When Moving Your Car?

All non-standard alarms and immobilizers need to be disabled before taking the car into the depot or having it collected.

How to Book Transport

You can either follow the link in your quote or via the booking page on our website.

I want to talk to someone.

Sure, the easiest way is to book a call back at a convenient time for you via our contact page: https://movingcars.com.au/contact-moving-cars/


Questions on Timings

Can I request a time to have my vehicle collected/delivered?

It is not possible to request a pickup and drop off time. The pickup/delivery will normally take place between working hours Mon – Fri. You will receive a phone call the afternoon before or the morning of pickup/delivery and be advised of a time.
The afternoon before or the morning of collecting the vehicle the carrier will contact the necessary person to advise them a window period of time of when they will be collecting the vehicle.
They will do the same at the delivery end also.

How Much Notice Do You Need?

Normally 2 working days notice is fine, but rural areas are normally a bit longer
Depending on where you are going from, if it is within a Metro area of a major city then a booking request can be made and payment can be received at the latest 48 business hours prior to the vehicle being collected.
If for example, you are requesting a collection from a rural area then we need to receive a booking request and payment at the latest 3 business days prior to the vehicle being collected.

How do you Calculate Transit Times?

Transit times are in working days, ie Monday to Friday
Transit times are an estimate only
These are estimates only and are based on business days.
Weather and other circumstances may arise beyond our control which can sometimes cause delays.

How long are quotes valid for?

In general terms, our prices really only change as the price of fuel changes, and these changes tend to happen at the end of each month. So normally any quote you obtain will be valid for the whole of the calendar month, however as from time to time we have a few special prices that may only be valid for a few days or weeks, we cannot guarantee that all prices are valid for any more than a few days. If in doubt please just reply to your quote and ask if it’s still valid or give us a call to discuss

Are depots open on weekend?

Sorry Monday to Friday only

Do you pick up on Weekends?

Business Days Only

What Are The Transport Depots Opening Times

The Depots are not open on Weekends or most national public holidays. The depot hours are Monday – Friday. The exact opening hours are confirmed at the time of booking
If you are dropping your vehicle into the depot, payment needs to be received and shown on our systems 24 hours prior to you dropping the vehicle at the depot.

Door collections for home or business

Moving Cars requires at least 2 working days’ notice to collect a car from a business or residence. This lead time ensures the collection is organised efficiently and aligns with your schedule. When you’re ready to book the transport, please visit https://movingcars.net.au/transport/book-form.php. Here, you can easily schedule the pickup at your convenience, keeping in mind the 2-day notice period for smooth service.

Rural Collections

When booking a rural collection, customers should select the date that is most convenient for them. However, due to rural logistics, the actual collection date might vary. The carrier will contact you the day before for rural pickups to confirm the final collection date. It’s important to note that this date could be up to a week different from the initially selected date. This flexibility ensures that both the customer’s convenience and the logistical requirements of rural transport are accommodated.
https://movingcars.net.au/transport/book-form.php


Questions On Payments

Can I pay the driver when he collects the car?

Drivers cannot accept payment; all transport needs to be prepaid.
Payment can be made via Direct Transfer to our Bank Account or credit card.
https://movingcars.com.au/pay-transport/
Paying For Transport Cars
Please note 2% surcharge is currently in place for payments by Master Card Visa, and American Express.
There is no surcharge for direct deposit.
Bank deposits now almost always appear in our account within an hour or so, so it’s the best way to pay
Payment cannot be made at any of the depots.

Can We Pay Cash On Delivery

Sorry No. All movements of cars and other vehicles must be prepaid.
 

How To Change Booking After Payment Received

Yes. You can change your booking.
However, we reserve the right to charge an administration fee if there are excessive changes.
Also, once a car has been booked and confirmed and you decide to amend it, we charge a small admin fee.
At times, the carrier charges fees for changing bookings whilst in transit.
Fees occur if, for example, you booked depot to depot and now want us to collect the car.

How To Cancel Car Transport

If a booking request has been made and payment received, we can withhold a cancellation fee between $80-$250.00, depending on the circumstances.
If the carrier has already collected your car, the additional cost will be taken from the payment.


Can You Handle / Exchange Money on my behalf for a car purchase

At present, this is not a service we can offer

I will require a tax invoice.

There is a section to complete on all bookings if you wish to receive a Tax Invoice.
When booking,, make sure you complete all relevant areas, and a Tax Invoice will be issued on the booking confirmation.

How do I pay?

Payment can be made via Direct Transfer to our Bank Account or credit card.
https://movingcars.com.au/pay-transport/
Paying For Transport Cars
Please note that a 2% surcharge is currently in place for payments by Master Card, Visa, and American Express.
There is no surcharge for direct deposit.
Bank deposits now almost always appear in our account within an hour or so, so it’s the best way to pay
Payment cannot be made at any of the depots.


Questions on Types of Vehicles

Can you assist with transporting oversized or overweight vehicles?

For a non-standard vehicle transport quote, visit https://movingcars.com.au/non-standard-vehicle and complete the inquiry form with vehicle details, dimensions, and transport locations. Submitting this information allows Moving Cars to provide a customized and timely quote tailored to your specific requirements.

Can You Transport Jet Skis and Trailers?

For a quote on moving jet skis, visit https://movingcars.com.au/non-standard-vehicle and fill out the inquiry form with details of the jet ski, its dimensions, and the transport locations. This will enable Moving Cars to offer a personalized and prompt quote suited to your specific needs.

Can you transport horse floats?

For a quote to transport horse floats, visit https://movingcars.com.au/non-standard-vehicle and complete the form with details of the horse float, including dimensions and transport locations. This allows Moving Cars to provide a customized and timely quote tailored to your specific transportation requirements.

Transport a non-running vehicle.

To get a quote for transporting a non-drivable car, visit https://movingcars.com.au/non-drivable-vehicle-quote. Fill in the form with details about your non-drivable car and the transport locations to receive a customized quote from Moving Cars.

Can you transport Camper Trailers?

For a quote to transport camper trailers, visit https://movingcars.com.au/non-standard-vehicle and complete the form with details of your camper trailer, including dimensions and transport locations. This allows Moving Cars to provide a customized and timely quote tailored to your specific transportation needs.

Can You Transport the Boat on a trailer?

For a quote to transport boats on a trailer, visit https://movingcars.com.au/non-standard-vehicle and fill out the form with details of your boat and trailer, including dimensions and transport locations. This enables Moving Cars to provide a customized and prompt quote suited to your specific transportation requirements.

Does my vehicle need to be registered?

No, as long as the vehicle can be driven onto the truck, we can assist with transport.
However, please note that at the time of booking, you must provide either the last six digits of the VIN.
If the vehicle still has plates, then the number on the plates is for ID purposes only.

Can You move vehicles with Goods inside?

We have two options for most car quotes; 1st price is for empty vehicles 2nd is for a price that allows you to leave goods in your car.
However, if you book an empty vehicle, then the following conditions apply
EMPTY VEHICLES CAN ONLY CONTAIN THE FOLLOWING ONLY
Spare tyre, jack and normal tools associated with the vehicle
Baby Seats and Booster Seats

Low Clearance Vehicles

If your vehicle has less than the standard 150mm clearance, it’s important to let us know. Our standard transporters are designed for vehicles with a clearance of at least 150mm. To transport your car safely and effectively, please provide us with the measurement from the lowest point of your vehicle to the ground. This information will help us ensure that we use the most suitable transporter for your vehicle’s specific needs. You can do this by replying to your quote or emailing us the following info to info@movingcars.com.au
Your Name
Make
Model
Age
Moving from (inc postcode)
Moving To (inc postcode)
The lowest point of clearance